Senior Technical Writer

Donald H. Wedekind, Jr.
6315 Hillcrest Road                                       
Cary, Illinois 60013-1349                                                     

Senior Technical Writer / Business Analyst / System Analyst / Project Manager / Product Manager

I am an accomplished, results and quality driven professional with extensive experience in producing the following
•  Field Engineer/Customer-targeted documentation primarily for Cellular Telephone Infrastructure Equipment
   Installation, Operation, and Maintenance using TCP/IP, 802.11, CDMA, TDMA, 3G, 4G, and GSM Wireless/Mobile
•  Standard Operating Procedures (SOPs) / Business Operating Procedures (BOPs) / Business Requirements /
   Functional Specifications (FSDs) /Product Requirements (PRDs) Documentation
•  XML-based Embedded Web Site Help Systems
•  Process/Procedure Flowcharts
•  Process/Procedure Audits and subsequent improvement scenarios
•  Technical Audits (Hardware, Software, System, Network)
•  Financial Audits (Research, Compilation, and Results)
•  Legal Contracts (Services) production
•  Insurance Contract Analysis
•  Catalog design, development, and production

Experience and strengths:
•  Strong people skills
•  Independent, tenacious self-starter
•  Advanced computer skills using a variety of Microsoft (Word, Excel, PowerPoint, Access, Visio, Server,
   Project, etc.), Adobe (FrameMaker, Acrobat, Photoshop, RoboHelp, etc.), EditPlus 3 XML Editor, Lotus Notes,
   Outlook, Citrix, and other common/popular software used in Windows and UNIX environments
•  20+ years experience using Interleaf/QuickSilver desktop publishing/XML software for writing technical
   manuals, creating complex mechanical illustrations and flowcharts
•  30+ years Personal Computer experience: Build, Upgrade, Repair, Troubleshoot, System Admin, Consult
•  25 years Mainframe experience: Usage, Troubleshooting, Analysis
•  Supervise other employees
•  Coordinate/lead team efforts
•  Requirements and issues identification
•  High volume wholesale purchasing and subsequent lean inventory control
•  Manage multiple projects simultaneously
•  15 years Six Sigma experience
•  Advanced mechanical and analytical aptitudes
•  Excellent command of the English language (Doctorate Level)
•  Studied the following languages: Latin, Spanish, German, French, and Russian

Professional Experience

GE Healthcare - Waukesha, WI - January 2012 through May 2012
Senior Technical Writer (Offsite Contractor)
•  Produce customer product documentation for GE manufactured X-ray equipment.
•  Active/core participant in multi-department project team.

Smith Micro Software, Inc. – Chicago, Illinois – March 2008 through October 2011
Server Products Lead Technical Writer - Offsite
•  Designed and produced customer administrator wireless server documentation: Administrator Guides,
   Pre-installation and Installation Procedures, URL-embedded XML Help Files, etc.
•  Edited internal project documentation: Functional Specification Documents (FSDs), Marketing Research
   Documents (MRDs), and Product Requirements Documents (PRDs).
•  Active/core participant in multi-department project teams.

Abbott Laboratories - Waukegan, Illinois - October 2007 through December 2007
Project Technical Writer (Contractor):
•  Edited and rewrote the Business Operating Procedures (BOPs) and Standard Operating Procedures (SOPs)
   that describe the functions of the project.
•  Performed validation processes on BOP and SOP documentation.
•  Edited and redesigned both paper and web-based forms and documentation to be used to perform the daily
   functions of the project.
•  Coordinated production work with other project members and managers.
•  Member of the project’s cross-functional team.

GE Healthcare - Barrington, Illinois - March 2007 through August 2007
Integrated IT Solutions Operations Manager (Contractor):
•  Analyzed information in Project Management Database for compliance with developed standards.
•  Notified contributing Project Managers of audit results to facilitate subsequent database correction.
•  Reported audit results to Operations Management Team.
•  Devised methods of reporting database information concisely and simplistically (graphs, charts, reports)
   using Microsoft Excel and other appropriate software.
•  Edited and rewrote Enterprise Program Management Database User Instructions.
•  Member of the Project Management Documentation Team.
•  Member of the EPM & Site Readiness/Service Activation Operations Mechanisms Team.
•  Worked with assigned Six Sigma Black Belt.

Self-employed - Cary, Illinois - November 2005 through February 2007
Free-lance PC Builder/Technical Writer:
•  PC Builder: Custom built PCs; upgraded hardware and software; repaired hardware and software; provided
   troubleshooting, administration, and consultation.
•  Technical Writer: Planned, researched, and produced Field Engineer-targeted Operation/Repair/Parts Manuals.

Motorola, Inc. - Arlington Heights, Illinois - February 1996 through October 2005
Senior Technical Writer/Business Analyst/Project Manager - Offsite
•  Planned, researched, and produced a variety of Field Engineer-targeted Cellular Telephone Infrastructure
   Equipment Operation Manuals using TCP/IP, 802.11, CDMA, TDMA, and GSM Wireless/Mobile Protocols (Users
   Guides, Troubleshooting/Disaster Recovery Guides, Hardware and Software Installation, System
   Optimization/ATP, Functional Descriptions, Specifications, Field Replaceable Unit Guides, etc.).
•  Performed the duties of a Project Manager and Business Analyst on most projects.
•  Actively participated in multi-departmental project teams whenever available.
•  Edited, corrected, and upgraded manuals written by other technical writers.
•  Supervised other technical writers.
•  Designed new manuals for customer and internal use.
•  Acted as own engineering support on troubleshooting/disaster recovery manuals by taking internal training
   courses, extensively studying equipment and system documentation, and performing hands-on testing,
   assembly, and disassembly.
•  Worked with various engineering Subject Matter Experts to produce effective, high quality documentation.
•  Worked closely with Japanese offices to ensure accurate and timely document translation.
•  Acted as department vendor liaison to assist in improving production.
•  Advised management on hardware/software issues related to production.
•  Pioneered full-time telecommuting program for Motorola (nine years experience).

Motorola, Inc. - Arlington Heights, Illinois - July 1994 through February 1996
Technical Training Curriculum and Events Scheduler
•  Scheduled all standard and special request Motorola Cellular Infrastructure Business Group Technical
   Training Events for employees and customers.
•  Developed more efficient methods of using instructional resources.
•  Member of the department’s Technical Training Catalog Committee (annual publication).

Motorola, Inc. - Arlington Heights, Illinois - February 1992 through July 1994
Technical Writer
•  Planned, researched, and produced a variety of Field Engineer-targeted Cellular Telephone Infrastructure
   Equipment Operation Manuals using TCP/IP, 802.11, CDMA, TDMA, and GSM Wireless/Mobile Protocols (see
   above Senior Technical Writer job description for details).
•  Performed the duties of a Business Analyst on all projects.
•  Worked with various engineering Subject Matter Experts to produce effective, high quality documentation.
•  Member of the department’s Six Sigma Standards Development Team.

Motorola, Inc. - Arlington Heights, Illinois - August 1989 through February 1992
Quality Analyst
•  Teamed with the Cellular Infrastructure Business Group Quality Engineers to produce required customer
   site Motorola equipment installation Quality Audit Reports.
•  Interfaced with the business group management personnel to assist them in understanding the audit
   results to facilitate process improvement.
•  Performed Six Sigma Audits for process/procedure improvement of other departments; reported
   subsequent results and recommendations to management.
•  Produced weekly, monthly, and yearly statistical analyses and metrics of the audit reports results.
•  Functional member of the Quality Audit Database Design/Development Team.
•  Acted as the Database Administrator of the Quality Audit Database.

Motorola, Inc. - Schaumburg, Illinois - October 1985 through July 1989
Finance Clerk/Analyst
•  Analyzed financial transactions for compliance with Motorola and legal regulations and requirements.
•  Advised database programmer in improving mainframe-based financial transactions database.
•  Acted as Database Administrator of mainframe-based financial transactions database.
•  Analyzed and rewrote vendor contracts for compliance with Motorola and legal regulations.
•  Assisted Finance Manager with internal financial weekly, monthly, quarterly, and annual financial reports.
•  Advised management on business unit financial strategies and problems.
•  Tracked and audited business unit physical inventories.
•  Interfaced with Accounts Payable to resolve vendor payment issues.


   University of Oklahoma, Norman, Oklahoma – Three Years
      Majors: Civil Engineering and Economics
      Minors: Math, Physics, Chemistry, U.S. Navy Officer Prep (ROTC)

   Harper Community College, Palatine, Illinois – Two Years
      Major: Computer Science
      Minor: Program Management

Military Service

   U.S. Navy – Four Years
      Honorable Discharge

Non-vocational Credentials

   Black Belt – Shotokan Karate
   Past Local Secretary (President) – Chicago Area Mensa

  • ID#: 75581
  • Location: Cary, IL , 60013

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