[Close] 

Guest Service Representative R9 - Store 115

Description
The Guest Service Representative is responsible for delighting Thorntons guests with prompt and courteous service, maintaining merchandise, and supporting store goals and initiatives.
Requirements
Essential Job Functions (RESPONSIBLE TO)
Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management.
Ring all sales as discussed in the operations procedures.
Assure proper sale and accounting of money orders/lottery during shift.
Accurately account for price overrides, store use of merchandise, voids, returns and waste.
Keep coolers, fast lane merchandise, store shelves, and displays fully stocked and fronted at all times.
Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc.
Use suggestive selling techniques to suggest items to guests that complement their purchases, and asks our guests if they are a refreshing rewards member at the beginning of every transaction.
Ensure that the Store Management is made aware of all sales, cash, or operating discrepancies.
Clean windows, floors, shelving, counters, gas pumps regularly, and restrooms per store operating procedures (daily check list).
Clean the parking lot and grounds surrounding the store as needed.
Advise store management of any maintenance or safety problems.
Practices safe working habits that align with company safety rules
Properly uses the Guest Service Department for guest service issues
Stay familiar with all Thorntons policies applicable to the GSR position as outlined on Thorntons Intranet.
Adheres to all city, county, and state alcohol and tobacco and all other applicable laws and regulations
Perform additional duties as assigned.
Maintain PAR levels as outlined on PAR sheet per store expectations.
Preferred Qualifications
Education
High School Diploma or GED
Experience
All experience will be considered
Knowledge/Skills
Ability to speak, read, understand, and write the English language.
Ability to perform accurate mathematical calculations
High energy and strong work ethic.
Excellent interpersonal skill.
Strong guest service skills.
Works well with others in a team environment
Sufficient visual acuity to check identification and process money orders.
Ability to read and understand instructions for operation of electronic cash registers and other equipment.
Ability to read electronic fuel reports.
Equipment/Special Expertise
N/A
Other Considerations
Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
Properly records time on the TOTS systems and signs a time report verifying all hours worked
Understands that company funds are not available for personal use

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.