National Sales Account Manager

Position Summary
Sells and manages the customer relationships for ProAmpac in a fast paced, high stress environment. The employee handles customers from ProAmpac's business locations and/or their home office, as well as at customer locations of business. This position would ideally be located in the Midwest region of the United States.
Essential Duties and Tasks
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made, upon request, to enable individuals with disabilities to perform the essential functions.
Regularly travels independently throughout the United States and Canada to call on existing and prospective customers (approximately25 - 60% of the time). During the customer calls, employee develops a relationship with various levels of the customer organization from company presidents to machine operators, investigates new business opportunities, resolves quality issues, and solicits orders. Travel generally includes evening entertainment and overnight stays. Between regular site calls, employee interfaces with customers by phone daily (15 to 40 calls per day).
Utilizes historical knowledge of Company operations, profitability guidelines and computer quoting model to develop cost/profit analysis of products which is utilized to generate price quotes and credit terms for customers. Increases prices when required due to raw material price increases.
Negotiates multi-year contracts with major customers through negotiations on price, service and terms. Maintains contract relationship, increases prices as described by the contract, ensures that ProAmpac meets the requirements of the contract, and negotiates contract extensions at the appropriate time.
Prepares monthly and annual budgets and forecasts by customer and enters the information into company software.
Identifies prospective customers through various sources (Internet, industry publications, newspapers, trade shows, industry contracts and other sources) and utilizes these for sales leads. Contacts leads, identifies decision makers and develops a relationship that can lead to profitable business.
Interfaces with ProAmpac's graphics department to coordinate artwork and plate preparation for customers. Plate changes are required for new product lines or for changed artwork. Recovers cost of changes from customers.
Investigates and resolves quality issues and customer problems. Frequently requires visiting customer site (factory floor) to troubleshoot and resolve issues.
Works closely with ProAmpac product development specialists and manufacturing personnel to develop new products for customers. These are based on requests from current or prospective customers for new products or new properties for current products.
Types and publishes call reports on all outside customer visits to keep affected ProAmpac personnel up-to-date on current customer issues.
Completes inventory analyses and works with customers to manage inventory to ProAmpac target levels.
Works closely with customer service representatives to ensure customer orders are processed, correct prices are on orders, and customer's service needs are being met.
Prepares reports of business transactions and keeps expense accounts.
Becomes an ambassador for ProAmpac with the customer, establishing unique position by differentiating our corporate value to the customer.
Demonstrates appropriate attitude in all dealings with coworkers, customers, and suppliers.
Other duties as necessary.
Qualifications, Education and Experience
Bachelor's Degree (B.A.) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
Experience using Microsoft Office Suite (Word, Excel, Power Point), Visio, and Outlook email and calendar capabilities.
Maintains strict confidentiality and protects privacy of confidential/sensitive information.
Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines.
Ability to communicate effectively (verbal, written, and presentations) with executive leadership, staff, and internal and external clients.
Proactive; exercises sound judgment and decision making; able to identify problems and needs, and develop solutions and/or options.
Self-confident, self-motivated polished professional who thrives in a challenging, fast-paced environment.
Key Competencies
Ethical Conduct
Problem Solving/Analysis
Technical Capacity
Communication Proficiency
Work Environment
Work primarily in a climate controlled indoor environment with minimal safety/health hazard potential. Hearing protection, safety shoes and vision protection required.
This role operates in a professional office environment that requires some exposure to a manufacturing environment. Employee is rarely exposed to non-toxic/nuisance smells from chemicals, airborne dust, moving mechanical parts, high noise levels and hot/humid environmental conditions in the manufacturing area during extremely hot summer months.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Employee is regularly required to stand; walk; use hands/fingers to type, hold, handle, or feel; and reach with hands and arms. The employee is regularly required to talk or hear. The employee must occasionally lift and/or move up to 10 pounds.
Other Duties
Always take ownership and be accountable for your actions. This job description is a tool for you to follow while at ProAmpac. Other job duties may be assigned to you, this outline is not to be considered a detailed description and you may have other duties/projects assigned to meet business needs. Good and reliable attendance, positive attitude and at or above job specific metrics and/or goals will reflect on your annual review. Always take ownership of your job and team.
EEO Statement
ProAmpac provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other classification protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
EEO - M/F/Vets/Disability

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