Customer Service Representative - Manufacturing Enviornment


The Customer Service Representative reports to and operates under the direct supervision of the Operations/Planning Manager. This position is responsible for acting as a liaison between our customers, outside personnel and manufacturing by providing accurate and timely information regarding orders, inquires, and complaints.

Essential Duties and Responsibilities:

  • Responsible for the initiation, control, and maintenance of the product Master Specification.
  • Ensure Customer Service Department compliance with all Company Quality System,Operational, and Human Resource policies, procedures, and practices, including safety and housekeeping procedures.
  • Work closely with internal departments (purchasing, manufacturing, shipping,etc.) to ensure on time delivery of customer product.
  • Schedule, coordinate, and track in/out bound shipments with freight companies.
  • Prepare required paperwork (i. e. bill of ladings) for all shipments.
  • Coordinate quotations by communicating with the broker and communicate that information to accounting, and follow up on unanswered quotations to the customer in accordance with Quality System requirements.
  • Accurately enter, track and prepare necessary job folders for all customer, in-house & trial orders in accordance with Quality System requirements.
  • Prepare and mail monthly customer billing statements.
  • Process customer complaints through the system and follow-up to insure a satisfactory corrective action is communicated back to customer in a timely manner.
  • Maintain weekly Order Report.
  • Maintain customer inventory lists where required.
  • Track and follow-up customer material usage to assist them with forecasting their order requirements.
  • Generate efficiency reports as requested.
  • Perform ther assignments as requested by Ampac management.


Position Requirements:

  • Minimum two years previous customer service related experience.
  • Proficient in Excel spreadsheet and Word.
  • Problem Solving-the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
  • Interpersonal Skills-maintains confidentiality remains open to others' ideas and exhibits willingness to try new things.
  • Oral Communication-speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings.
  • Written Communication-edits work for spelling and grammar presents numerical data effectively and is able to read and interpret written information.
  • Dependability-is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
  • Safety and security: actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.

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