Digital Workplace Operations Technician
2.
9 Cary, IL Cary, IL Full-time Full-time Estimated:
$33.
2K - $42.
1K a year Estimated:
$33.
2K - $42.
1K a year 14 days ago 14 days ago 14 days ago Digital Workplace Operations Technician Who We Are Established in 1980, Durex Industries is a leading manufacturer specializing in custom electric heaters, temperature sensors, temperature controls, and process systems serving a variety of markets with our cutting-edge thermal solutions.
Markets include, but aren't limited to:
Aerospace Food Service Life Sciences Medical Equipment Petro-Chemical Processing Renewable Energy Semiconductors Process Heat Our innovative solutions empower clients across many sectors, ensuring efficient and reliable thermal management.
Join us as we continue to grow to meet each new challenge through innovative product development, continuous improvement, and a commitment to high quality standards.
Job Summary Provides support for hardware and software in a multi-platform manufacturing environment.
Deploys and maintains office and manufacturing user computing hardware and related accessories, printers/copiers, and A/V equipment.
Oversees software installations and patching/upgrades to operating systems and layered software packages.
Maintains hardware and software inventory documentation.
Communicates both formally and informally with end users, managers, and third-party support vendors.
Additional responsibilities will include, but are not limited to, participating in projects of varying complexities and priorities.
Responsibilities Accurately prioritize, triage, and resolve incoming support requests in a timely manner, keeping pace with targeted closure goals Provide the full suite of desktop support services including provisioning/deprovisioning and configuration of users and desktop & laptop PCs, as well as troubleshooting end user incidents.
Deploy and maintain desktop printers, thermal label printers, and multi-function copiers.
Maintain frequent communication with peers within the Digital Workplace team to drive awareness of issues or changing processes/standards.
Participate in drafting/revising technical documentation.
Escalating incidents to internal and external support partners as required.
Participate in local/division system implementation projects and introduction of new technologies All other duties as assigned.
Qualifications, Skills Strong task planning and organizing skills with proven ability to effectively prioritize a high volume of daily support requests.
Multi-tasking Strong diagnostic and troubleshooting skills.
Ability to log and triage calls/incidents in a ticketing system.
Possesses a working knowledge of a broad range of office technologies including printers, copiers, PCs, MS Office, Adobe, A/V & conference room equipment.
Excellent customer service skills Ability to work effectively both independently and with others to achieve team goals.
Ability to deal effectively with all levels of employees in written as well as oral communications.
Ability to work safely in a manufacturing environment.
Must be an ITAR qualified US person.
Must be authorized to work in the US without sponsorship or visa, both now and in the future.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Opportunities for advancement Paid time off Parental leave Prescription drug insurance Referral program Vision insurance Schedule:
Day shift Monday to Friday Ability to Relocate:
Cary, IL 60013:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
9 Cary, IL Cary, IL Full-time Full-time Estimated:
$33.
2K - $42.
1K a year Estimated:
$33.
2K - $42.
1K a year 14 days ago 14 days ago 14 days ago Digital Workplace Operations Technician Who We Are Established in 1980, Durex Industries is a leading manufacturer specializing in custom electric heaters, temperature sensors, temperature controls, and process systems serving a variety of markets with our cutting-edge thermal solutions.
Markets include, but aren't limited to:
Aerospace Food Service Life Sciences Medical Equipment Petro-Chemical Processing Renewable Energy Semiconductors Process Heat Our innovative solutions empower clients across many sectors, ensuring efficient and reliable thermal management.
Join us as we continue to grow to meet each new challenge through innovative product development, continuous improvement, and a commitment to high quality standards.
Job Summary Provides support for hardware and software in a multi-platform manufacturing environment.
Deploys and maintains office and manufacturing user computing hardware and related accessories, printers/copiers, and A/V equipment.
Oversees software installations and patching/upgrades to operating systems and layered software packages.
Maintains hardware and software inventory documentation.
Communicates both formally and informally with end users, managers, and third-party support vendors.
Additional responsibilities will include, but are not limited to, participating in projects of varying complexities and priorities.
Responsibilities Accurately prioritize, triage, and resolve incoming support requests in a timely manner, keeping pace with targeted closure goals Provide the full suite of desktop support services including provisioning/deprovisioning and configuration of users and desktop & laptop PCs, as well as troubleshooting end user incidents.
Deploy and maintain desktop printers, thermal label printers, and multi-function copiers.
Maintain frequent communication with peers within the Digital Workplace team to drive awareness of issues or changing processes/standards.
Participate in drafting/revising technical documentation.
Escalating incidents to internal and external support partners as required.
Participate in local/division system implementation projects and introduction of new technologies All other duties as assigned.
Qualifications, Skills Strong task planning and organizing skills with proven ability to effectively prioritize a high volume of daily support requests.
Multi-tasking Strong diagnostic and troubleshooting skills.
Ability to log and triage calls/incidents in a ticketing system.
Possesses a working knowledge of a broad range of office technologies including printers, copiers, PCs, MS Office, Adobe, A/V & conference room equipment.
Excellent customer service skills Ability to work effectively both independently and with others to achieve team goals.
Ability to deal effectively with all levels of employees in written as well as oral communications.
Ability to work safely in a manufacturing environment.
Must be an ITAR qualified US person.
Must be authorized to work in the US without sponsorship or visa, both now and in the future.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Opportunities for advancement Paid time off Parental leave Prescription drug insurance Referral program Vision insurance Schedule:
Day shift Monday to Friday Ability to Relocate:
Cary, IL 60013:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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